Complaints form

If you need help to complete this form

We're here to help:

Call us on 1300 654 329
Email complaints@tac.vic.gov.au
If you need a translator, you can call us through the Translating and Interpreting Service (TIS) on 13 14 50
If you are deaf or have a hearing or speech impediment, contact us through the National Relay Service (NRS) on 1800 555 677. Give the NRS the TAC's number - 1300 654 329 when they answer your call.

For more information about the process for raising a concern or complaint, visit our concerns and complaints page.

Getting started

To help us direct your concern or complaint to the right TAC department, we'll ask a few quick questions about you and your issue.

I am completing this form for *

MyselfSomeone else

Are you under the age of 18? *

YesNo

Name of the person you are completing this form for

Is this person under the age of 18? *

YesNo

The TAC will always listen to you and take you and your complaint seriously.

The TAC is committed to being a child-safe organisation, prioritising the safety and wellbeing of children and young people across TAC services and programs. See our child safety page for more information.

Is this concern or complaint related to a TAC claim? *

YesNo

Is this concern or complaint related to a TAC claim? *

YesNo

TAC claim number *You can find your TAC claim number on correspondence and emails from the TAC. The claim number format is xx/xxxxx.

TAC claim numberYou can find your TAC claim number on correspondence and emails from the TAC. The claim number format is xx/xxxxx.

Concern or complaint details

Details of your concern or complaint *

Upload a file

Browse

If you have any documents that relate to your concern or complaint, you can send them to us.

In your mind, what would resolve this issue? *

Fixing the problemAn apologyI'm not sureOther

Please let us know how we can resolve this issue *

Your details

How would you like the TAC to contact you? *

EmailPhoneLetterNo contact required

Choose all that apply

Your name *

Email *

Phone *

Address *

Street address *

City *

State *

Postcode *

Your privacy

The TAC respects your privacy. The TAC will retain this information and may use or disclose it to make further inquiries or assist in the ongoing management of the claim or any claim for common law compensation. The TAC may also be required by law to disclose this information.

If you require further information about our privacy policy, please call the TAC on 1300 654 329 or visit our privacy policy.